Refund policy

Returns & Refunds

I want you to be happy with your order. If something arrives damaged, incorrect, or there’s another problem with your order, please get in touch and I’ll do my best to make it right.

Art Prints

Because my art prints are produced in limited editions and small runs, all art print sales are final unless the print arrives damaged or there’s a problem with your order.

Returns on Other Items

Unused and undamaged merchandise other than art prints may be returned within 14 days of delivery.

To be eligible for a return, items must be unworn, unused, unwashed, and returned in their original condition. Please contact me at dylan@doggonestudios.com before sending anything back so I can provide return instructions.

Approved returns are subject to a 10% restocking fee. Original shipping charges are non-refundable, and customers are responsible for the cost of return shipping.

Once your return is received and inspected, the refund will be issued to your original payment method, minus the 10% restocking fee. Please allow additional time for your bank or credit card company to process the refund.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact me within 14 days of delivery at dylan@doggonestudios.com.

Include your order number along with photos of the item and packaging so I can figure out what happened and get it sorted out. Damaged or incorrect orders are not subject to the restocking fee or return shipping costs.

Exchanges

I don’t currently offer direct exchanges. If you need a different size or item, you can return the original item according to the policy above and place a new order.

Non-Returnable Items

The following items cannot be returned:

Art prints, unless damaged or incorrect
Gift cards
Items marked as final sale
Items that have been worn, used, washed, or damaged after delivery

Order Cancellations

If you need to cancel or change an order, contact me as soon as possible. I’ll do my best to accommodate the request, but I can’t guarantee cancellations once an order has been packed, shipped, or sent into production with a print partner.